Dear DSL Service Provider

Dear Ameritech/SBC/AT&T/Supermerged Phone Company,

Is it so incredibly difficult to provide a service I pay for? I realize that sometimes service goes down, but being up for 6 minutes in a 24 hour period I feel is unacceptable. If I was merely surfing the web for my own amusement it wouldn't be so bad. When I'm attempting to upload several cover letters and resumes that is a problem. Sadly for these particular jobs I only have an email address as contact information. Ah the advantages of 21st Century society, why have a snail mail address as backup?

Signed,
Disgruntled Internet Customer