Extra Effort

I'm stuck in line at the only open cash register along with nine other people. I seriously debated putting a few things back just so I could get into the "12 Items Or Less" lane, but it was equally full. The manager came over and opened up the next lane finally and luckily I was right there. He apologized for the wait and got my groceries through the scanner. The manager asked if I had some 10% off coupon and I replied no. He just whipped one out and I saved close to $4. NICE. This is what I call good customer service.